1. About these terms
- These terms apply to every service booked with AHC – Alliance High Care ("AHC", "we") CONFIRM registered legal name and address, whether by phone, WhatsApp, our website or in person, and to all 365 plans. By confirming a booking or making a payment, you accept them.
- We serve Delhi, Gurugram, Noida, Faridabad and Ghaziabad.
2. Prices and quotes
- All prices are in Indian rupees and include 18 % GST unless stated otherwise.
- Fixed prices apply by home size (1RK to 5BHK+), as published on our website on the day you book.
- Villas, kothis, commercial sites, wood borer, bee and wasp hives, bird netting, pre-construction treatment, tanks above 30,000 L and any job that needs an inspection are quoted after a free inspection. The quote is given in writing before work starts and is final for the scope written on it.
- If the home is larger, or its condition heavier, than booked (for example post-renovation, or not cleaned for over a year), we tell you the revised price before we start. You may accept it, or cancel with a full refund.
- Price changes on our website do not affect bookings or plans already paid for.
3. Payment
- Every service is paid for before it starts. One-time jobs: by the payment link sent with your booking confirmation, or by UPI or card at your door before work begins CONFIRM whether cash is accepted.
- Home deep cleaning: ₹299 to block your date, adjusted in the final bill; the balance is paid before work starts.
- 365 plans: paid once a year, upfront, by UPI, card or net banking. There is no monthly payment option.
- Business and society contracts are billed quarterly in advance.
- A GST invoice is sent for every payment.
4. Booking, rescheduling and cancellation
- A booking is confirmed when we send the date, time window and technician details on WhatsApp.
- You can reschedule or cancel free of charge up to 12 hours before your time window CONFIRM. Within 12 hours, or if our team cannot get access (locked home, no society permission), a visit charge of ₹299 CONFIRM may be deducted from your refund or adjusted against the next visit.
- If we cancel, or cannot arrive within the time window, you choose: a full refund or a priority slot.
- Approved refunds go back to the original payment method within 7 working days.
5. Your part: preparation and access
- Before pest control: remove utensils, food, clothes and personal items from the cabinets, drawers and wardrobes to be treated; cover or remove aquariums and pet bowls; keep infants, pregnant women, anyone with breathing problems, and pets out of treated areas for the time your technician tells you. Put items back only after that time. Our team does not remove or put back utensils or belongings.
- Before deep cleaning: empty the kitchen cabinets, wardrobes and shelves you want cleaned inside; keep valuables and fragile items away; make running water and electricity available.
- Arrange society gate passes and lift permissions where needed, and tell us about society work-hour rules.
- Tell us before the visit about allergies, pregnancy, infants, medical conditions and pets in the home.
- Follow the aftercare instructions in your job report.
6. What each service includes
- Each service includes only the work listed on our website and on your job card. Items marked "not included" are add-ons.
- We do not move heavy furniture or appliances beyond what two people can shift safely, work above 12 feet without suitable access CONFIRM, or work on live electrical points. Switchboards are cleaned dry only.
- Wall cleaning is spot cleaning on washable paint. Distemper and matt paints can patch or fade, so we test a small area first and stop if it marks. Old, set-in stains may lighten without disappearing fully.
- Hard-water deposits, rust and old grease are reduced as far as is safely possible without damaging surfaces.
- Pest control reduces and controls pests. Lizard and housefly treatments reduce numbers; no one can promise zero.
- We do not offer carpet cleaning.
7. Warranties and re-treatment
- General pest control (one-time): if covered pests return within 30 days, we re-treat free.
- Termite: warranty of 1 year, 2 years or up to 3 years, depending on the chemical tier you choose, written on your job card. It covers free re-treatment of active termites in the treated areas during the warranty. It does not cover repair or replacement of anything already damaged, areas that were not treated, new wooden items brought in after treatment, or areas affected by renovation, drilling, flooring changes, seepage or dampness after the treatment.
- Bed bugs: warranty up to 6 months when both visits are completed and the prep list is followed. Bed bugs brought in later (travel, second-hand furniture, guests) are treated as a new job.
- Cleaning: if an area was missed, tell us within 24 hours with photos and we will come back and redo that area free.
- Bee and wasp removal and bird netting carry no warranty against new hives or birds; netting materials carry the manufacturer's warranty CONFIRM.
- Warranties apply to the address treated. They end if the instructions on the job card are not followed, or if another company treats the same areas.
8. 365 plans
- Term: 12 months from the first visit. All visit dates are fixed on day 1 and sent to you on WhatsApp.
- Covered pests: cockroaches, ants, spiders, silverfish, lizards (reduction), indoor mosquitoes, house flies, rats and mice. Not covered: termites, bed bugs, wood borer, bee and wasp hives, birds and outdoor fogging; these are add-ons at member price.
- Call-backs: if a covered pest returns between scheduled treatments, we visit within 72 hours CONFIRM at no charge.
- Visits can be rescheduled with 24 hours' notice CONFIRM. Visits not taken within the 12 months lapse.
- Deep-clean dates: you choose the date. Pre-Diwali slots (15 September to 7 November) are limited and given first-come.
- Home size: the plan price depends on the home size you declare. If the home is larger, the difference is payable.
- Swaps (Total 365): if you have no tank of your own, each tank clean can be swapped for a sofa shampoo (5 seats), 2 mattresses or a chimney clean.
- Member prices: 10% (Shield 365), 15% (Care 365) or 20% (Total 365) off other AHC services, up to ₹5,000 of discount per plan year CONFIRM; not combined with other offers.
- Fair Exit: you may end your plan at any time. Refund = amount paid – (visits and services already delivered × their one-time prices on your booking date). If the delivered value is more than the amount paid, nothing is refunded and nothing more is owed.
- Moving house: one free transfer to a new address in the same city per plan year. A different home size changes the price for the remaining visits.
- Renewal: renew before your plan ends to keep the same price for the next year (same home, same plan). Plans do not renew automatically.
- Plans are for homes. Societies and businesses have separate contracts.
9. Safety and chemicals
- We use chemicals registered with the Central Insecticides Board & Registration Committee (CIB&RC), applied as per their labels by trained staff. The products and quantities used are listed in your job report.
- Herbal options use plant-based products and still need the same precautions.
- If anyone feels unwell after a treatment, ventilate the area, contact a doctor and tell us. We will share the product label and safety information.
10. Damage and liability
- If you believe something was damaged during our work, tell us within 24 hours with photos. We will inspect it and, where we are responsible, repair it or compensate you up to the value of that job CONFIRM limit.
- We are not responsible for pre-existing damage, normal wear, items not removed as per the prep list, or loss caused by not following our instructions.
- We are not liable for indirect losses such as loss of income or business.
11. Photos, messages and your data
- We take before-and-after photos of the work for your report and our records. We do not photograph people. Only with your permission, photos without personal details may be used on our website and social media.
- By booking, you agree to receive service messages and calls about your booking and plan on WhatsApp and phone. You can opt out of offers at any time.
- We handle personal data as described in our Privacy Policy, in line with India's Digital Personal Data Protection Act, 2023.
12. Conduct and safety
- Our technicians may stop work if conditions are unsafe. Abuse or harassment of our staff ends the service without a refund for work already done.
- Please pay only through our official payment methods CONFIRM.
13. Events outside our control
- We are not responsible for delays or cancellations caused by events outside our control, such as heavy rain, floods, strikes, government restrictions or society bans. We will reschedule at the earliest available slot.
14. Complaints and disputes
- Contact us first on WhatsApp 97111 11086 CONFIRM email and grievance officer. We reply within 24 hours and aim to resolve complaints within 7 days.
- These terms are governed by the laws of India. Courts at CONFIRM city of registered office have jurisdiction.
15. Changes to these terms
- We may update these terms. The version on our website on your booking date applies to that booking.