Worked example
Care 365, 2BHK, paid ₹9,999. You leave after 2 visits with pest treatment + Home Refresh (2 × ₹1,399 + 2 × ₹1,999 = ₹6,796 at one-time prices). Refund: ₹3,203.
3. Payment
- Every service is paid for before it starts. One-time jobs: by the payment link sent with your booking confirmation, or by UPI or card at your door before work begins CONFIRM whether cash is accepted.
- Home deep cleaning: ₹299 to block your date, adjusted in the final bill; the balance is paid before work starts.
- 365 plans: paid once a year, upfront, by UPI, card or net banking. There is no monthly payment option.
- Business and society contracts are billed quarterly in advance.
- A GST invoice is sent for every payment.
4. Booking, rescheduling and cancellation
- A booking is confirmed when we send the date, time window and technician details on WhatsApp.
- You can reschedule or cancel free of charge up to 12 hours before your time window CONFIRM. Within 12 hours, or if our team cannot get access (locked home, no society permission), a visit charge of ₹299 CONFIRM may be deducted from your refund or adjusted against the next visit.
- If we cancel, or cannot arrive within the time window, you choose: a full refund or a priority slot.
- Approved refunds go back to the original payment method within 7 working days.
Fair Exit for 365 plans
- Fair Exit: you may end your plan at any time. Refund = amount paid – (visits and services already delivered × their one-time prices on your booking date). If the delivered value is more than the amount paid, nothing is refunded and nothing more is owed.